We want you to be completely satisfied with your Zaylo purchase. If you need to return an item, here’s how you can do so:
- Return Window: You can return items within 30 days of receiving your order.
- Eligibility for Return: Items must be unworn, unwashed, and in their original condition with tags attached.
- How to Initiate a Return: Contact our customer service team to obtain a Return Authorization Number (RAN) and further instructions.
- Refund Process: Once we receive your returned item, we will process your refund within 5-7 business days. Please note that shipping fees are non-refundable.
Certain items, including final sale products, intimate apparel, and swimwear, are not eligible for returns due to health and hygiene reasons.